So, yesterday we went out for breakfast at our usual joint. After a lovely meal, I took the kids out to the car while Homer stood in line to pay. When he swiped his debit card, the message "Limit Exceeded" came up. Luckily he had enough cash to cover the transaction.
When he got to the car, he called the number on the back of his bank card, as he had certainly not exceeded his limit. Turns out, they were doing maintenance on their network, but we would be permitted to withdraw $100 from the bank machine at the branch (there is only one branch of this bank in our city). Otherwise, we were SOL.
I ask you, what kind of bank shuts down their network for maintenance on Father's Day (or any day, for that matter), with no warning to their customers? We were both furious with the bank. There are so many things wrong with this.
First, there's the embarrassment of the transaction not going through at a place where we are considered regulars.
Second, there's the possibility that we did not have cash on us and would have had to drive 20 minutes to the branch, then 20 minutes back to the restaurant to deliver the cash. It's a big assumption to make that someone would have a credit card. We have one card between us and we don't carry it with us.
Third, what if we were somewhere else, like Canada's Wonderland or The Zoo, suddenly told that our debit card wasn't working? Or at the gas station? What if my Father's Day gift to Homer was a BBQ that he was going to pick out that day? What if our kitchen faucet snapped off in my hands and we didn't have access of the funds to buy a new one. Wait... that DID happen!
Homer blasted the lady on the phone (not her fault, of course, but squeaky wheel and all that). He made up a sob story about our three children who were suddenly denied a day trip to Canada's greatest theme park, despite having thousands of dollars in the bank (a bit of a stretch, unless you include our RRSP's). "Do you have kids?" he asked. "Then imagine how low I feel right now." The customer service person asked, "do you want me to put you down for compensation?" YES! I'm usually embarrassed when he's a dick, but I was high-fivin' him when he was done. We'll see if this goes anywhere.